Delivery & Returns Information

YOUR PACKED SHIPMENT

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail without signature.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Protector Tubes are amply sized and your items are well-protected.

Europe Standard Royal Air Mail Europe = £4.50 Duration = 3-5 working days from date of shipment.

UK Standard Royal Mail UK = £ 3.75 Duration = 2-3 working days from date of shipment.

International Standard Royal Airmail International = £5.50 Duration 5-10 working days from date of shipment.

YOUR RETURN & REFUND POLICY

Thanks for shopping at Polaris Outdoor.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be…

  • unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

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